Guide

Empowering energy and utility customers

It’s time for energy and utility providers to put the power in the customers' hands

In most sectors, consumers have become accustomed to a degree of self-service and control that energy and utilities companies simply aren’t providing. 

Whether it's through online portals, mobile apps, tariff choice, product add-ons, or other peripheral services, today's customers have come to expect a level of sophistication in self-service in most segments, but the utility space frequently disappoints.

In this complimentary guide, we investigate the global trends in providing personalization and control to utilities customers, and highlight the successes and areas of improvement that will help the sector meet demands in this increasingly digital-first world.