Communications service providers (CSPs) and their peers in the cloud and ICT spaces are gearing up for a showdown in business-to-business (B2B) markets
The appeal of capturing the greatest portion of a rapidly growing enterprise technology pie cannot be resisted. For many CSPs, it is the central pillar on which their future growth strategy is built. The stakes are high and customer experience (CX) will be the difference maker. But CX for business customers poses a far more complex challenge than it does in consumer markets.
Which enterprise verticals service providers are targeting to grow their B2B businessesWhich business models service providers favor in B2B marketsHow service providers are prioritizing operations automation to meet B2B CX goalsWhat fundamental characteristics a modern B2B CX should include
"They understood how we operate and the complexity of what was needed to fulfil our vision. When you talk to most e-commerce providers it's a case of 'one size fits all' but CloudSense were able to provide the different elements that our sales teams and partners needed implemented."
Brendan O'Rourke, CIO
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"From what we saw, CloudSense wouldn't be just a vendor, but a partner. This combined with the flexibility offered by the CloudSense platform, was the most important factor in us deciding to go for CloudSense."
Marvin Walstra, Manager of Back Office Systems Support
"CloudSense enables out internal and external partners to sell more, easily. By automating our sales processes out lead-to-order time is cut by 25%."
Danielle de Haes, Enterprise CRM Manager
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