Transforming cloud to ground BSS/OSS architecture
With technology and customer behavior constantly evolving, today’s Communications Service Providers (CSPs) need to be leaner and more agile to deliver the consistent experience your customers expect.
On top of delivering a superior customer experience, CSPs need to retain the ability to deliver complexity at scale. But, in order to succeed in these areas, there are numerous challenges to overcome. These range from a growing list of regulatory issues and ever-more capable but increasingly complex technology, to a business environment with a widening range of competitors – both direct and indirect.
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"They understood how we operate and the complexity of what was needed to fulfil our vision. When you talk to most e-commerce providers it's a case of 'one size fits all' but CloudSense were able to provide the different elements that our sales teams and partners needed implemented."
Brendan O'Rourke, CIO
"From what we saw, CloudSense wouldn't be just a vendor, but a partner. This combined with the flexibility offered by the CloudSense platform, was the most important factor in us deciding to go for CloudSense."
Marvin Walstra, Manager of Back Office Systems Support
"CloudSense enables out internal and external partners to sell more, easily. By automating our sales processes out lead-to-order time is cut by 25%."
Danielle de Haes, Enterprise CRM Manager