Unlocking customer centricity through architecture transformation in Communications

Transforming cloud to ground BSS/OSS architecture

With technology and customer behavior constantly evolving, today’s Communications Service Providers (CSPs) need to be leaner and more agile to deliver the consistent experience your customers expect.

On top of delivering a superior customer experience, CSPs need to retain the ability to deliver complexity at scale. But, in order to succeed in these areas, there are numerous challenges to overcome. These range from a growing list of regulatory issues and ever-more capable but increasingly complex technology, to a business environment with a widening range of competitors – both direct and indirect.

Download our free whitepaper for insights on how your business can use architecture transformation through omnichannel processes to thrive. You will learn:

  • TickThe systems that can transform architecture through cloud-based omnichannel processes
  • TickThe benefits of adopting a two-speed and pace layering approach to IT, including shorter and faster buying cycles and increased efficiency
  • TickHow B2B and B2C systems can harvest from each other to enable CSPs to become more agile, scalable and efficient to deliver a superior customer experience

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What CloudSense customers say about us

"They understood how we operate and the complexity of what was needed to fulfil our vision. When you talk to most e-commerce providers it's a case of 'one size fits all' but CloudSense were able to provide the different elements that our sales teams and partners needed implemented."

Brendan O'Rourke, CIO

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"From what we saw, CloudSense wouldn't be just a vendor, but a partner. This combined with the flexibility offered by the CloudSense platform, was the most important factor in us deciding to go for CloudSense."

Marvin Walstra, Manager of Back Office Systems Support

Product launch cut from two weeks to an hour

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Danielle de Haes, Enterprise CRM Manager


25% reduction in lead-to-order time

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